The Laschal Warranty and Repair Information:

Laschal instruments are guaranteed for life against rust, rivet loosening, and breakage when used for indicated applications. For these defects, Laschal will repair or replace the instrument at its discretion without charge. Cutting edges, carbide inserts and Castro-Viejo needle holder locking mechanisms are guaranteed for two years. Other conditions apply (see below).

All instruments returned to Laschal for repair/reconditioning must be sealed in a verifiable, sterilized package. Laschal is not responsible for instruments lost in transit to Laschal.

MicroPoint Scissors:

Lifetime guarantee against rust, rivet loosening, and breakage when
used for indicated applications.

Cutting edge guaranteed for two years or less from original invoice date:

  • One year or less, refurbished for free, excluding shipping charge.
  • Send instrument to Laschal USPS Delivery Confirmation or UPS.
  • Enclose $8.00 for return shipping.

Cutting edge after two years:

  • Send instrument to Laschal USPS Delivery Confirmation or UPS.
  • Enclose $12.00 for complete Uniband refurbishment or $18.00 for complete Featherlite refurbishment.
  • Return shipping included in refurbishment fee.

Ring handled instruments and Periotomes are unconditionally warranted within two years of purchase and guaranteed, without time restraints for quality and workmanship when used in the prescribed manners. Carbide inserts are wear related and will be replaced without charge if returned within one year of purchase, after which they may be replaced for $50.00.

Forceps:

Lifetime guarantee against rust, rivet loosening, and breakage when used for indicated applications.

Locking mechanism guaranteed for two years or less from original invoice date:

  • One year or less, refurbished for free, excluding shipping charge.
  • Send instrument to Laschal USPS Delivery Confirmation or UPS.
  • Enclose $8.00 for return shipping.

Locking mechanism after one year:

  • Send instrument to Laschal USPS Delivery Confirmation or UPS.
    Enclose $50.00 for refurbishment. Return shipping included in
    refurbishment fee.

Carbide tip inserts guaranteed for two years from original invoice date:

  • Two years or less, refurbished for free, excluding shipping charge.
  • Send instrument to Laschal USPS Delivery Confirmation or UPS.
  • Enclose $8.00 for return shipping.

Carbide inserts after one year:

  • Send instrument to Laschal USPS Delivery Confirmation or UPS.
  • Enclose $50.00 for refurbishment. Return shipping included in refurbishment fee.

NORTH AMERICAN CUSTOMERS

Return Instruments to:

Laschal Surgical, Inc.
Attn: Warranty Returns
120 Kisco Avenue, Suite R
PO Box 392
Mount Kisco, NY 10549

For Technical Support:

Phone: 1-914-949-8577 / Fax: 1-914-683-3938

Repair Order Request

Please Download Here and Fill Out In Full. Thank You.

Please note: All instruments returned for repair must be sterilized, in a sterile pouch, and returned in a box. Please do not return in a padded envelope, as this does not offer proper protection.

Any instruments returned contaminated or unsterilized will be discarded at the owner’s expense. Sending instruments back in a padded envelope may void the Laschal warranty, as they can be further damaged in transit.

 

 

 

 

Last Updated: November 29, 2018