Laschal Warranty:
Laschal instruments are guaranteed for life against rust, rivet loosening, and breakage when used for indicated applications. For these defects, Laschal will repair or replace the instrument at its discretion without charge. Cutting edges, carbide inserts and Castro-Viejo needle holder locking mechanisms are guaranteed for two years. Thumlok® locking mechanisms are guaranteed for five years. Other conditions apply (see below). Any instrument that has been improperly used, modified, or refitted in any manner will render warranty null and void.
All instruments returned to Laschal for repair/reconditioning must be sealed in a verifiable, sterilized package. Laschal is not responsible for instruments lost in transit to Laschal.
MicroPoint Scissors:
Sharpness guaranteed for two years from original invoice date. Under one year, scissors can be refurbished or replaced for free.
After two years Scissors can be refurbished:
Uniband complete refurbishment $20.00
Castro Scissors refurbishment $40.00
Ring handled instruments:
Ring handled instruments (except for the carbide inserts) are fully warranted for two years from invoice date when used in the prescribed manners.
Carbide inserts for Ring-Handled are wear related and will be replaced without charge within one year of invoice date, after which they may be replaced for $65.00.
Forceps:
Castroviejo locking mechanism is guaranteed for two years from original invoice date.
Thumlok® locking mechanism is guaranteed for five years from original invoice date.
Carbide inserts issue for forceps are wear related and will be replaced without charge within two years of invoice date, after which they may be replaced for $65.00.
Return Instruments to:
Laschal Surgical, Inc.
Attn: Warranty Returns
120 Kisco Avenue, Suite R
PO Box 392
Mount Kisco, NY 10549
For Technical Support:
Phone: 1-914-949-8577 / Fax: 1-914-683-3938
Repair Order Request
Please Download Here and Fill Out In Full. Thank You.
Please note: Any instrument returned contaminated, unsterilized, or without a verifiable sterile pouch will incur a $50 sanitization fee. Send all instruments for repair in a well packed box to avoid damage in transit and potential warranty issues.
Last Updated: April 2022