Refund and Exchange Policy for Laschal® Surgical Instruments

1. Returns and Refunds:

• LASCHAL® accepts returns received within 40 days from shipping date.
• Item must be unused, unsterilized, undamaged, and in its original packaging. (Please check the non-returnable items section to be sure item can be returned.).
• The ONLY exception to accepting used instruments is LASCHAL® Cutting Edge™ Needle Holders. Please see Section 3 (below) for details.
• There is a $25 restocking fee on each instrument returned.
• Any discounts received on purchase will be applied to refund.
• Refund will be issued to the original form of payment once returned item is received and inspected.
• Shipping costs are non-refundable.
• Only instruments directly from LASCHAL® are eligible for return and refund

2. Non-Returnable Items:

• Customized or engraved instruments require special approval and may incur additional fees. Please contact customer service to discuss.
• For hygiene and safety reasons, certain items are not eligible for return or exchange unless they are defective or damaged upon receipt. Non-returnable items include disposable items, consumable items, and sterilized or used dental surgical instruments.

3. Return of LASCHAL® Cutting Edge™ Needle Holders

• Partial account credit offered for return of used Cutting Edge™ Needle Holders.
• Instrument must be received by LASCHAL® within 65 days from original shipping date.
• Up to 50% of purchase price of instrument will be credited to account.

4. Return Procedure:

• To initiate a return please contact customer service via email (orders@laschalsurgical.com) or fill out Return Authorization Form on LASCHAL® website to obtain RMA number.
• Please ensure that the item is securely packaged in a BOX to avoid any damage during transit. Any return not in a box may NOT be accepted.
• It is recommended to use a traceable shipping method with insurance for your protection.
• Customer is responsible for the return shipping costs unless return is due to LASCHAL® error.

5. Refund Processing Time:

•  Once the returned item is received and inspected, refund will be processed within 5 business days.
• Please note that the time it takes for the refund to be credited to customer’s account may vary based on customer’s bank or payment provider.

6. Damaged or Defective Instruments:

• LASCHAL® offers exchanges for instruments received damaged or defective.
• Contact LASCHAL® Customer Service via phone or email within 16 days from shipping date to receive exchange.
• Exchange is initiated once returned item is received.